At Nina Blume, we are committed to providing high-quality jewelry and ensuring your satisfaction. Below is our warranty policy to help you understand what is covered and how to make a claim.

Warranty Coverage:

We offer a 180-day warranty on all our jewelry for any manufacturing defects. This includes:

- Faulty clasps
- Loose gemstones
- Discoloration or fading of metals or stones

Warranty Limitations:

Please note that our warranty does not cover damages resulting from improper handling, accidents, or normal wear and tear, such as:

- Scratches or dents from regular use or contact with rough surfaces like walls, pool edges, or sand
- Damage from impact, dropping, or other accidents
- Broken stones or crystals due to falls
- Jewelry that turns green or discolors from exposure to seawater, pool water, or chemicals (e.g., soaps, creams, shampoos, detergents, alcohol, perfumes, or other abrasive products)
- Excessive wear or exposure to humidity
- Loss of any part of the jewelry
- Repairs or alterations made by unauthorized individuals or jewelers

How to Make a Warranty Claim:

If you encounter any issues covered by our warranty, please contact our Customer Care team within 180 days of your purchase. You can reach us via the "Contact Us" page on our website or by emailing sales@ninablume.com.

Proof of Purchase:

To access our warranty services, please provide proof of purchase, such as an order confirmation number, receipt, or other documentation.

Warranty Exclusions:

Our warranty is only valid for jewelry purchased directly from us or authorized retailers. Any modifications or repairs made by unauthorized individuals or jewelers will void the warranty.

If the product received for analysis does not meet the conditions of manufacturing defects or quality, the customer will be responsible for the shipping cost to recover the item.

Care Instructions:

To ensure the longevity of your jewelry, we strongly recommend that all customers carefully read and follow the care instructions provided with each piece. Proper care will help maintain its beauty and durability for years to come.

Thank you for choosing Nina Blume. We appreciate your trust in our brand and are here to assist you with any questions or concerns regarding our warranty policy.